Why Is My Kakobuy Package Delayed? 7 Causes & Fixes (2026)
"My order has been sitting in the warehouse for 2 weeks" is one of the most common posts on r/FashionReps. Here are all 7 causes with clear fixes.
Package delays are the most-complained-about issue in the Kakobuy community. Most delays have a specific, fixable cause. Here are the 7 most common, ranked by frequency.
1. Seller hasn’t shipped domestically yet
This is the most common cause. Chinese sellers on Weidian can take 3–7 business days to ship. Fix: If “Purchasing” has been stuck for more than 5 business days, contact Kakobuy support to follow up with the seller.
2. Domestic courier delay
Once the seller ships, the domestic parcel travels to Kakobuy’s warehouse. This usually takes 2–5 days but can extend during Chinese holidays or peak season. Fix: Monitor the domestic tracking number. No action needed unless it’s been 14+ days.
3. Chinese public holidays
Chinese New Year (Jan–Feb), Golden Week (Oct 1–7) and Labour Day (May 1–5) can pause orders for 7–14 days.
Orders placed in late January typically don't move until mid-February. Plan your hauls accordingly.
4. QC photos waiting for approval
Your item may have arrived at the warehouse — but if you haven’t reviewed the QC photos, it won’t ship. Fix: Log in to Kakobuy, go to Warehouse, and check for items awaiting QC approval.
5. International carrier delay
Economy lines can take 25–45 days. EMS up to 20 days. Fix: Check tracking on 17track.net — this shows exactly where your parcel is in the network.
6. Customs hold
Your parcel may be held by customs for inspection. More common for higher declared values. Fix: Wait — most customs holds resolve within 5–10 business days. See our customs guide for country-specific details.
7. Lost parcel
Rare, but it happens on economy lines. If tracking shows no movement for 30+ days, open a dispute on Kakobuy. If you purchased shipping insurance, file a claim. See our refund guide for the exact steps.
Message us on WhatsApp — we help with delay disputes regularly.